Qrioz
Trading Institute

Refund Policy

Last updated: 3 August 2026

This Refund Policy applies to courses, mentorship programmes and digital services sold by Qrioz Trading Institute ("Qrioz", "the institute", "we", "us"). Enrollments are confirmed manually by our admissions team after payment is verified. Because our programmes give immediate access to proprietary recorded lessons, live sessions and study material, refunds are conditional and are not granted for change of mind.

1. Seven-day refund window

A refund request must reach us in writing within 7 calendar days of the date your access was activated. Requests received after the 7th day are not eligible for a refund under any circumstance, including unused access.

2. Eligibility conditions (all must be met)

A refund is considered only where every one of the following is satisfied:

  • The request is received within the 7-day window from the same email address used at enrollment.
  • You have consumed no more than 15% of the course content — measured by lesson completion and video watch time recorded in your account.
  • You have not downloaded, printed or otherwise saved any course material, worksheet, PDF or recording.
  • You have not attempted the final assessment and have not been issued a certificate.
  • You have not attended more than one live class or mentorship session.
  • You provide a documented, verifiable reason as described in section 3 below.

3. Documented reasons we accept

A refund will only be approved where you demonstrate a substantive failure on our side or a genuine, evidenced inability to attend. Acceptable grounds are:

  • Duplicate or incorrect charge — the same fee was collected twice, or an amount different from the fee quoted to you was collected (bank statement or receipt required).
  • Access never provided — your account was not activated within 7 days of verified payment and our support team could not resolve it.
  • Programme materially different from what was described — the syllabus, duration or mode delivered differs substantially from what was published at enrollment. You must identify the specific published claim and the discrepancy in writing.
  • Unresolved technical fault attributable to us — a defect that prevented you from accessing lessons, reported to support with details, and not resolved within 7 working days of your first report.
  • Medical or bereavement grounds — a serious medical event or death in the immediate family preventing participation, supported by a medical certificate or equivalent official document. In these cases we may, at our discretion, offer a batch transfer or a credit note instead of a monetary refund.
  • Duplicate enrollment — you were enrolled twice in the same programme in error.

4. Reasons we do not refund

The following are expressly not valid grounds for a refund:

  • Change of mind, loss of interest, or "I no longer have time".
  • Not achieving profits, returns, income or employment after the course. Trading results are never guaranteed.
  • Personal trading losses of any size, whether or not taken during the programme.
  • Disagreement with a trainer's method, strategy, style, language or teaching pace.
  • Failure to attend, log in, or keep up with your batch schedule.
  • Failing the final assessment, or exhausting your quiz attempts.
  • Course content already consumed, downloaded, screen-recorded or shared.
  • Finding the same or similar content cheaper or free elsewhere.
  • Lack of a personal device, internet connection or time zone compatibility.
  • Requests made after the 7-day window, or made by anyone other than the enrolled student.
  • Enrollments purchased under a discount, scholarship, referral, bundle or promotional offer, which are final and non-refundable.
  • Registration, admission, examination or certification fees, and any payment-gateway or bank charges already incurred.

5. How to request a refund

Email support@qrioztradinginstitute.com with the subject line "Refund Request – [Your Full Name]", from your registered email address, and include:

  • Your full name, registered email and phone number.
  • Programme name and the date your access was activated.
  • Proof of payment (receipt, UPI reference or bank transaction ID).
  • The specific ground from section 3 you are relying on.
  • Supporting evidence for that ground (screenshots, support ticket references, medical certificate or bank statement, as applicable).

Requests without a stated ground and supporting evidence will be closed as incomplete. Verbal or WhatsApp-only requests are not accepted as a formal refund request.

6. Review and decision

Our admissions team acknowledges every request within 3 working days and issues a written decision within 10 working days. We verify your account activity logs, watch time, assessment attempts, download records and support history as part of the review. Every refund decision is made by the institute; there is no automated refund. Our decision on eligibility is final.

7. If a refund is approved

  • The refund is paid to the original payment method or bank account of the enrolled student only.
  • Amounts already incurred — payment-gateway or transfer charges, taxes that cannot be reclaimed, and any physical material already dispatched — are deducted from the refunded amount.
  • Funds typically reach you within 5–10 working days after approval, depending on your bank.
  • Your access to all course content, recordings, live sessions, community groups and certificates is revoked immediately, and any certificate already issued is cancelled.
  • You may not re-enroll in the same programme at a discounted or promotional rate afterwards.

8. Abuse, fraud and chargebacks

Submitting false statements, forged documents or manipulated evidence in support of a refund request, using multiple accounts, or bulk-downloading material before requesting a refund, is treated as abuse. We will decline such requests, terminate access without refund, and may pursue recovery of course fees and legal remedies. Raising a bank or card chargeback instead of following this policy is a breach of our Terms & Conditions; we will contest it with your access logs and signed acknowledgment form and permanently bar re-enrollment.

9. Alternatives to a refund

Where a monetary refund is not available but your circumstances are genuine, we may offer a one-time batch transfer, an extension of access, or a credit note valid for 12 months, at our discretion. Talk to our admissions team before the 7-day window closes.

Contact

Qrioz Trading Institute
Email: support@qrioztradinginstitute.com