Refund Policy

Last updated: 26 July 2026

This Refund Policy applies to courses and digital services sold by Qrioz Trading Institute ("Qrioz", "we", "us") through our website. All online orders are processed by our reseller and Merchant of Record, Paddle.com Market Limited ("Paddle"), who handle billing, tax, and refunds on our behalf.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.

How to request a refund

Because Paddle is the Merchant of Record for your purchase, refunds are issued through Paddle:

• Visit paddle.net, enter the email address you used at checkout, and follow the prompts to request a refund on your order, or
• Email us at support@qrioztradinginstitute.com with your full name and order reference and we will arrange the refund with Paddle on your behalf.

Approved refunds are returned to the original payment method. The exact timing depends on your bank or card issuer but is typically 5–10 business days after approval.

After the 30-day window

Refund requests received more than 30 days after your order date are considered at our and Paddle's discretion and may be declined.

Suspected fraud or abuse

We may decline a refund request, or revoke a previously granted refund, in cases of suspected fraud, chargeback abuse, or material violation of our Terms & Conditions. If a refund is issued (whether by us or by Paddle), your access to paid course content will be revoked automatically.

Contact

Qrioz Trading Institute
Email: support@qrioztradinginstitute.com